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Capella University CollegeNET
Project Plan - TS4991



Project Description:
My IAL project is the development and implementation of a new and redesigned Network Plan for Miami Dade College. In a preliminary investigation this plan will serve as a guideline for the college-wide network services department and focus on incremental upgrade and replacement of an old and inefficient network providing support for as many as tens of thousands of workstations and remote access users located at five large fixed facilities spanning Miami-Dade county with provisions for supporting dozens of temporary “Outreach learning centers.” The new redesigned Network will be capable of vastly improved performance and modular scalability across all sites both permanent and temporary across the county.

This new network would be capable of being fully integrated and involved with the prior standards that already exist in order to allow for project cost and time overruns that could span departmental fiscal years to fully implement thus allowing full flexibility at the departmental level taking into consideration the academic, budgetary, departmental facilities and strategies, planning goals.

The people who would be involved in my project is Brian Robinson, PhD., Professor Network Department, Mohammed Hassan Network Engineering, Manager Network Department. Dr. Robinson is a professional who is looking for better improvements to the Network Department and all campuses of MDC. Other stakeholders are other principal engineering, Network Administrators, Professors, and highly skillet personnel or staff. A staff leader for applications development would work with the Applications Working Group and design, implement applications development architecture for this project.

The need for a high-speed network infrastructure to support research and advanced services exists not only for tomorrow-it exists today. The commodity Internet, once the sine qua non of education and research applications has become increasingly congested and overloaded to the point it can no longer reliably support many advanced applications. Further, this network was not designed to support the emerging research applications that demand very high bandwidth and predictable network performance characteristics.

This proposal describes a plan to create a network not only to support advanced research, this simple, yet effective design will provide each participating institution with direct access to all other participating institutions. It would also allow individual institutions to increase the bandwidth of their connection to the gigapop as need and resources allow. Further, pairs of institutions can install additional inter-institutional links, further meshing the network and providing added redundancy. This design is robust, straightforward to manage, and will provide a suitable platform for migration to the eventual SONET ring topology.

My goal is to design a global large-scale network upgrade and replacement that is feasible, flexible, backwards compatible, modular, and resilient enough to be effective should it be left partially completed and is prepared with possible contingency solutions to overcome expected obstacles. This will require the effective allocation of project management as well as network engineering expertise, and only a very well planned modular redesign would be capable of handling the numbers and kinds of problems that such a large network would expect to encounter such that the project would be able to reach a satisfactory level of completion to justify the expense. This network plan will allow project managers and network engineers to anticipate potential troubles, understand them, will provide means to make the corrections, and as a result would be much more likely to be successfully implemented in Miami Dade College.

This project would begin in Unit 1 and conclude on March 13, 2005 in Unit 10 of TS4992.


Feasibility:
  1. Proposed Change - Defining the role and responsibilities of the staff at MDC
  2. Level of Need – The need is critical. MDC would be at great risk if it does not replace the old Network system
  3. Requirements - Time, focus, and commitment from the Chairperson and the staff and the funds to replace the current network
  4. Technical – The hardware and software needed to complete this project would be readily available
  5. Economic Issues – There would be no measurable cost to follow this attempt. The investment is in time, and labor as well as budgetary
  6. Constraints – Available time could be used to alleviate the project costs instead of allocating specific work hours and minimizing the usage of outside contractors


Prototype
The following prototype provides a visual representation of the project:


Objectives:
My learning objectives in producing my IAL Project are to:

  1. Gain experience in and put in practice the theory of organization in this project in the role of the project leader in a real world environment.
  2. Discover how to handle the improvements that the network technology can bring to Miami-Dade College.
  3. Develop large scale project management and integration skills.


My project objectives in producing my IAL Project are to:

  1. Create a well define strategic plan for the implementation of a very large scale complex and custom Wide Area Network featuring multiple large facilities each with more than one physical building separated by a maximum of 40+ miles that must ultimately be scalable and powerful enough to support tens of thousands of users providing real-time audio and video throughput both internally and across the Internet portal.
  2. Develop a detailed set of project outlines for those managers and staff who are involved as primary stake holders in the implementation of the new network, and administrate and coordinate the operation from feasibility study through implementation to the final establishment of a standard operations procedure manual and support desk administrative framework for this very large scale implementation plan of the replacement network on all five campuses.
  3. Develop and manage the training of the smaller scale project managers and staff providing a well designed and organized plan for implementing and defining the responsibilities of the labor force involved in the entire operation, including as well training for end users, and testing all phases of the system during installation and once various major landmarks are achieved
  4. Integrate and coordinate closely with the department chairpersons and the deans of the college to allow for the implementation of a network that will provide the highest accordance with the educational goals of the institution's top educational administration and manage the implementation of these technological goals of the college by developing strategies and supplemental departments for applying all processes at all campuses involved in the new network's master plan.


Schedule:
In producing my IAL Project I will apply the following project schedule:
Tasks Duration Resources
Research Phase

Task 1: Research and implement(examples of other college plans and our previous plan)

Week 1-
01/04/05 1/06/05

Campus Dean, Chairperson of CIS Department, Network Engineering, and CNS Departments articles, books on Network System Administration, and online resources.

Task 2: Investigate potential issues and research former issues in the network plan for a community college

Week 1-
01/04/05 1/06/05

Task 3: Discuss and define the role and responsibilities the staff of MDC (CIS, Engineering, and CNS Departments) and plan an outline for the implementation of the new network

Week 2-
01/07/05-01/13/05

Task 4: Technical availability and analysis of findings, continue with more research, and retrieve other campus plans

Week 2-
01/07/05-01/13/05

Recruiting and Organization Phase

Task 1: Send out email to all MDC campus users (faculty/staff) to give overview about the new network plan to be implemented and to invite them to participate in providing opinions and feedback, plan subcommittees, compile information packets with sample plans and information for all committee members for review prior to meeting.

Week 3-
01/14/05-01/20/05

Users (all MDC campuses), current network plan, facilities for a new network plan, campus strategic plan, guidance for a new network plan framework, research and resources as much information as I would obtain. Internet

Task 2: Schedule meetings discussing the new network plan that would be implemented and show the former network plan for comparisons (older and new plan). First meeting.

Week 3-
01/14/05-01/20/05

Task 3: Organize all paperwork (create an outline with pros and cons), and meet once a week with all staff who are involved in the project. Send e-mail for the second meeting. Review the first meeting with the Chairperson of CIS, Engineering and CNS Department. Meet with staff, second meeting.

Week 4-
01/20/05-01/26/05

Task 4: Prepare for next meeting. Review all resources. Proceed, and send via e-mail the second meeting date.

Week 4-
01/20/05-01/26/05

Development Phase

Task 1: Meet with Network administrators and develop strategy for implementation of the new infrastructure. Review campus equipment. Evaluate our current equipment standings and host/traffic requirements.

Week 5-
01/27/05-02/03/05

Network administrator, staff (tester, software development, etc) Internet, CIS, Engineering, Network, and CNS Departments.

Task 2: Schedule meetings with the staff who would be involved and organized the documentation and role that each will fulfill. Discuss new ideas, implement, brainstorm, exchange ideas to create a new better vision, and develop new goals plans. Meet with the chairperson of CIS, Engineering, CNS Departments for progress report. Send via e-mail the third meeting with date.

Week 5-
01/27/05-02/03/05

Task 3: Review all paper work. Proceed with the plan.

Week 6-
02/4/05-02/10/05

Task 4: Continue research and make modifications as needed. Schedule fourth meeting via e-mail with date and confirmation.

Week 6-
02/4/05-02/10/05

Task 5: Weekly meeting

Week 6-
02/4/05-02/10/05

 

Production Phase

Task 1: Meet with staff, and begin to develop drafts that will detail each section and produce a draft report. Send via e-mail a reminder for the next meeting with date

Week 7-
02/11/05-02/17/05

Network administrator, meet staff, schedule meetings, Internet access. Workstation computer, MSOffice (Word software), e-mail. Chairpersons from all departments.

Task 2: Develop drafts for presentation

Week 7-
02/11/05-02/17/05

Task 3: Schedule meeting for feedback and revision of material that would be implemented.

Week 8-
02/18/05-02/19/05

Task 4: Include all information for this network plan. Schedule next meeting for presentation to chairpersons both departments, and sending via e-mail confirmation of meeting.

Week 9-
02/20/05 02/26/05

Implementation Phase

Task 1: Deliver implementation and presentation the new network plan to the staff (dean, faculty, etc)

Week 10-
02/27/05 02/28/05

Staff, stakeholders, Internet access, and schedule meetings with both chairpersons of CIS, Network, Engineering, and CNS Departments.

Task 2: Feedback and schedule meeting with network staff for additional development, finish the plan for final approval

Week 10-
02/27/05 02/28/05

Task 3: Present the new plan to CIS, Engineering, CNS Departments and to the college administration and the Board of Trustees.

Week 11-
03/01/05-01/08/05

Task 4: Obtain signature for final approval (after all modifications, additions or deletions have been made.)

Week 11-
03/01/05-03/08/05

Task 5: Once the new network plan has been approved, obtain the final feedback

Week 11- 03/01/05-03/08/05

 

Post-Project Phase

Task 1: Archive all assets and documentation

Week 12-
03/09/05-03/13/05

Work-Station Computer,Blank CD media, Software, Party Time

Task 2: Summarize and prepare final assessment of project success

Week 12-
01/09/05-03/13/05



Risk Management:
I have performed a risk management analysis as follows:
Risk Factor Checklist
Risk Considerations Low Risk Medium Risk High Risk

Team, skilled personnel, participation

    X

Meeting timeline participation

  X  

Change schedule project

  X  

User/Sponsor/stakeholder/manager reliability

    X

Project assistance availability

    X

Technology reliability

X    

Data reliability

X    

Stakeholder availability

X    

Technical Staff

  X  
High Risk Solutions
Risk Consideration Problem and Solution

Team, skilled personnel, participation

The participation is very important for successful the project. Team is compounded over more ten people, it is considered high risk.

User/Sponsor/Stakeholder/Manager reliability

During project development we can find that personnel would change. The personnel would be replacement and buy in from the replacement personnel.

Project assistance availability

Project experts and mentors may not be available. We need to substitute for new available and skillet personnel



Contingency Planning
After completing a risk analysis it has been determined that the high-level risks to the successful completion of my project are:

  1. Team, skillet personnel, participation
  2. User/Sponsor/Stakeholder/Manager reliability
  3. Project assistance availability

Efforts to offset these risks are in place. However, if for some reason my project does not appear to be developing successfully regardless of the efforts made, I would present reasons why I am unable to proceed with the project as planned. Appropriate redirection of the plan would take place upon instructor and/or stakeholder approval and the new direction would be discussed in the final project report. Redirection might be to permit the development and implementation phases of my project to constitute my project in its entirety. The outstanding development and implementation phases of my project would in such case be completed outside the scope of the capstone project. Upon approval, such redirection would represent my project in its entirety.


Research:
In producing my project I would utilize the following assisting resources:

1. Assisting Resources

In producing my project I would utilize the following assisting resources:
Books/Publications
1. Bender, S. L. (2003). Producing the capstone project. Dubuque, Iowa: Kendall/Hunt Publishing Company.
Producing the Capstone Project was an excellent reference book for aiding in the development of my capstone project. I used this book as a guide and reference as I produced my project.

2. Bentley, Lonnie D., Dittman, Kevin C.; and Whitten Jeffrey L. (2001). Systems analysis and design methods (5th Edition) New York Publisher: McGraw-Hill Irwin Companies, Inc.
This reference book also has helped in the analysis, process and redesign techniques for preparing a schedule and timeline as Project Manager where it is capable of showing the risks and how these can be solved, after a rapid analysis the user can develop the application using tools, and different cases for direct application in information technology scenarios.

3. Chacon, Michael, Chellis, James, London, Suzan S., and Sheltz, Matt (2003) MCSE: Windows Server 2003 Network Infrastructure Planning and Maintenance Study Guide (70-293), Berkley, CA: Sybex Inc.
This textbook would be used as a reference for producing my project. It contains many helpful tips on supporting Windows Server 2003, it is practical information on planning, implementing and maintaining Windows Server 2003 network infrastructure.

4. Lammle, Todd (2004) CCNA Cisco Certified Network Associated Study Guide, (4th Ed.) (640-801)Berkley, CA: Sybex Inc.
This textbook would be used as a reference for producing my project. It contains many helpful tips on producing planning, implementation, troubleshooting, and technology in the network architecture. Your road map for Cisco networking success. Updated reference will have you networking in no time, from routing and switching on LANs and WANs to setting up firewalls, proxies, and VPNs. Softcover. It dominates the router and switch market to the extent that Cisco routers and switches are considered by many networking professionals to set the standard for all other companies. Cisco routers, switches, and other equipment keep running without problems, are readily upgraded, are easily adapted to new network configurations, and are compatible with virtually every transport or access method.

5 . Syngress Media, Inc. (2002). Windows 2000 Network Administration, Berkley, CA: Osborne-McGraw-Hill
This textbook has been used for a more detailed network systems administration functionality. It helps the reader to understand the Microsoft network architecture and paradigm and how it would be applied to this project. Furthermore, it explains procedures, administration, monitoring, and maintaining the network environment.

Internet
Bird, Tina (1999, June 01) Building VNPS: The 10-point plan. Retrieved November 2, 2004 from [http://www.networkmagazine.com/article/DCM20000510S0053]
This article is a tremendous help for cutting WAN costs. Tina Bird explains some basic design and implementation requirements and simplifies VPN design. Also, the book shows the possibilities for building VPN’s that can address the needs of any organization from very small to very large. These ten steps are very useful and helpful for this project.

Currie, Scott (2003, April). Draft: Network Strategy and Implementation. Retrieved on November 1, 2004 from [http://www.ucs.ed.ac.uk/nsd/nsd-strategy.html]
This article has assisted me with my project to implement the new network service, including an entirely new infrastructure in MDC. Also, this infrastructure has been given the appropriate requirements for finishing my project.
John Currie explains in an easy way what type of technology and infrastructure I would use for this purpose. I have found that developing a strategic plan, maintaining a high quality as the author showed me, observing the support and the impact on the network of consolidating the servers in central locations and/on storage area networks where the scalability and the requirements levels encompass very high performance applications.
For that reason, I would apply a better plan in the MDC Master Plan for Technology which began a new era of planned and coordinated technology growth at the College. The groundbreaking plan called for a unified College network and microcomputers for faculty and staff to use in support of instruction, student support and innovation. The Miami-Dade College Strategic Technology Plan for 2005-2010 is based on the Master Plan Prioritization list developed by the College Technology Committee (CTC) subsequent to the approval of the Master Technology Plan. Each priority in the Strategic Technology Plan for 2005-2010 relates directly back to one or more of the goals in the 1997 Master Plan. Since these original goals were broadly conceived, they provide a solid foundation for expanding the role of technology at the College. The Tasks are arranged in order of the strategic priorities that they address. This website has helped to make a perfect plan.

Fratto, Mike (2003, December 19). The 2004 Security Survivor’s Guide. Retrieved on November 1, 2004 from [http://www.securitypipeline.com/showArticle.jhtml;jsessionid=D4KH3OTMFM3FMQSNDBCCKHQ?articleId=17000382&printableArticle=true]
This article discusses the new security products and develops methods for finding the right combination of them, that can maximize protection internally as well as externally to a network, from the servers to the workstations to the perimeter and beyond. The author develops a sound patching strategy that can be implemented and maintained effectively. He also emphasizes that security plans must never get in the way of the company’s business needs. This is a critical help at the time of the implementation of security on the network. We can select and use the best protection for the network.

North Central Regional Educational Laboratory. (2003). (n.d.). Learning Through Technology: Annotated Outline. Retrieved November 1, 2004, from [http://www.ncrel.org/tandl/contents.htm]
This article is a tremendous help for the beginning, because it gives tips when we need to produce an outline. I would recommend this reference for the first time students who are not very secure as to how to write an outline. It is also great because it directly applies to the successful planning and implementation of a technology plan.

Heathfield, Susan M.(2004). How to manage the perfect project?. Retrieved November 4, 2004 from [http://humanresources.about.com/cs/projectmanagement/ht/Projectmgmt.htm]
If we want to complete projects successfully, on-time, within budget, and involving the appropriate people to ensure integration, these project management steps will ensure you practice effective project management. I recommend for a successful project to follow these steps.

McRobbie, M., & Palmer, J. (2001). ,i>Strategic and Financial Planning for Information Technology in Higher Education. Retrieved on November 4, 2004, from [http://www.educause.edu/ir/library/pdf/ffp0007.pdf]
This is a perceptive article that begins by stating “the creation of new knowledge and the sharing of information are defining features of a modern university; thus the goal of excellence in the use of IT is an essential ingredient in achieving academic excellence for the institution as a whole”(McRobbie & Palmer, 2001, p. 128). It seemed to suggest that without technology, the university would not be able to achieve academic excellence and went on to explain each step that was taken by a university to implement an extensive plan and the goals and strategies that would be needed to fulfill that plan. It brought to light some of the issues that were encountered in the planning process and discusses the why, how, when, and concerns that need to be focused on and what diligent planning can do for an institution. It covered the strong need to incorporate financial planning and why that is a key area when planning for technology. Although it would be common sense to understand that you cannot purchase technology without funding, the article focuses on a strong budgetary perspective. By implementing technology, are improvements being made that would cut costs? Will work patterns or skills change due to this new technology and the efficiency in the amount of work done pay for the cost of technology? I have not seen this particular focus and insight on cost and return on investment in any other resource.

Mochal, Tom (2004). Six steps for selecting a project management software package. Retrieved November 4, 2004 from [http://techrepublic.com.com/5100-6315-1028034.html]
This article gives the solution on how we can choose the right project management software in our project. It also gives many helpful tips for producing a successful project.

Ptak, Noel & Associates/TechTarget webcast (2004) Best Practices for Systems and Network Management(White paper). Retrieved on November 1, 2004 from [>http://searchnetworking.techtarget.com/searchNetworking/downloads/SNET_CA_BPNSM.pdf]
This article assists me in addressing and applying IT infrastructure to the solution of business problems. The best practices implementations are more effective and efficient in getting the necessary tasks done. A best practice according to the article can be as simple as a change in daily operations or also through documenting an automated service provisioning system. However, for system management, this involves reducing time for administrative tasks. Another important point that this resource offers is the time to go back and revise or reevaluate any related policy. The goal is to improve the performance of the administrative team. New technologies would encourage the project manager to rethink how we manage the infrastructure, because the regular review process would be able to identify areas for improvements or pinpoint inefficiencies within the system. Best practices arise from determining the right course for organization and management.

Pine Technical College Pine Technical College Technology Master Plan. (n.d.). Retrieved November 4, 2004 from [http://www.oit.mnscu.edu/ITS_Planning/PTCTechMasterPlan.pdf]
This document utilizes information drawn from the original Strategic Technology Planning, the Academic Master Plan, the Facilities Master Plan, economic impact assessment and increases the benefits to all. It develops a simple way demonstrating how to plan a master technology plan.

Project Management Tips and Articles (2004)(n.d.). 7 Habits of highly unsuccessful Project Managers. Retrieved November 1, 2004, from [http://www.startwright.com/project2.htm]
These tips and articles provide a reference for the information technology project manager’s needs and support staff traveling to, starting up, and working on remote, dispersed or virtual projects. Between tips and articles for success in projects and the basic management skills (IEE) provides and shows the path for developing and implementing a successful project.

(a)TenStep Project Management Process. (2004, October). 7.2.1 Manage Risk / Risk Factors. TenStep, Inc. Retrieved November 4, 2004, from [http://www.tenstep.com/7.2.1ManageRisk.htm]

(b)St. Paul College St. Paul College Technology Master Plan 2002-2005. (n.d.) Retrieved November 4, 2004, from [http://www.oit.mnscu.edu/ITS_Planning/StPaulCollegeFinalTechPlan.pdf]

(c) Metropolitan State University Metropolitan State University Information Technology 2003 – 2005 IT Master Plan. (n.d.). Retrieved November 4, 2004, from [http://www.metrostate.edu/it/pdf/2003ITPlan.pdf]

The last three websites (a,b,c) are examples of a guideline for the planning process. After reviewing each one, I could pre-select and tell which is easier or more comprehensive or best suited for the particular solution for the end user.


Literature Review:
I performed the following literature review concerning the value in producing my project:

Internet
AMS Services-Technology Research Department (2004, August) Network Security Retrieved on November 1, 2004 from [http://www.ams-services.com/whitepapers/security.asp]
This white paper brings a big challenge in today’s world where criminals or unscrupulous advertisers are abusing the Internet. Each day a new security threat is being unleashed and IT professionals are discovering these critical issues and working around the clock to provide solutions. It teaches us how to take the information and the threats to it very seriously and how to protect the network, the data and the business.

Anonymous (2003) UW Colleges Information Technology Plan 2003-2005. Retrieved on November 1, 2004 from [http://www.uwc.edu/cio/itplan.htm]
This article is helped to put in the plan in practice, because this plan would be useful to anyone within the university who depends upon the support of the University’s information technology resources, and inasmuch as the information technology goals discussed in this plan be understandable to all members of the university community.

Belay, Teweldeberhan, Tareke, Samuel, Tesfazgh, Teklay, and Tewelde, Samuel (2003). Threaded Case Study (CTTC Network Design) Retrieved on November 1, 2004 from [http://www.cisco.uoa.edu.er/Public_html/CTTC_ Network.pdf]
This case study has been helped to understand why is implementing the network in Miami-Dade College. The high performance that creates interconnectivity between buildings, and the alternative using the best products such as routers, brouters who present unparalleled performance and features for needing high-speed connectivity between enterprise LAN-to-LAN applications such as school or campus network connections, banking, manufacturing, hospitals and clinics. This enables a central Ethernet LAN to be connected with one or more branch office LANs up to 25 miles apart.

SearchNetworking.com (2004). Secure Content Management: Security Central by McAfee. Retrieved on October 31, 2004 from [http://searchsecurity.techtarget.com/searchSecurity/downloads/WhitePaperSCM1004s.pdf]
This white paper outlines how secure content management (SCM) solutions move beyond stand-alone anti-spam, anti-virus, and content filtering products, helping businesses increase productivity and optimize IT resources. SCM solutions also help reduce the liabilities of doing business. Now we can enforce their content and regulatory compliance policies, block viruses and malicious code, and slash costs and lost productivity associated with spam.

Seton Hall University Information Technology Department (2004, October). Information Technology at Seton Hall University: A Five Year Plan for Excellence, June 1995. Retrieved on October 31, 2004 from [http://technology.shu.edu/page/Conclusion!OpenDocument]
This article would help to view the best investment in planning and support for information technology would provide a strategic advantage to the college, and is essential in order to prepare the students for effective and responsible participation and leadership in their communities and in a changing world.


Appendix:
The following appendixes would be added to the Integrated Action Learning Project Final Report to provide a sample of my work and to evidence satisfactory project completion:

To evidence the completion of my project I would include the following appendixes to the IAL Project Final Report in TS4992:

Appendix A: Sample Documentation of the New Network Plan
Appendix B: Letter Confirming Project Completion from Professor Dr., Robinson

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